uk.superbrands.com Superbrands UK Vol. 24 Market Tata Consultancy Services (TCS) has been operating in the UK for 50 years. It continues to expand market share through new strategic partnerships with many of Britain’s biggest household names in their growth and digital transformation journeys, including over half of FTSE 100 companies. TCS is building on its 50 years of success in the UK and yielding industry leading growth, with a year-on-year CC growth of 10.1%, reaching a UK revenue of $4.81bn in FY24. Achievements TCS has continued to consolidate the company’s position as the number one IT service provider for customer satisfaction in the UK. It achieved the top score of 83% by independent analyst firm, Whitelane Research in 2023 and was also recognised within the 2024 top 10 of the LinkedIn Top 25 best places to work in the UK. TCS is recognised year-on-year in the TechMarketView UK SITS Rankings. In 2023, it was named top in BFSI and in application services, third in consulting, solutions and cyber security and listed as one of Central Government’s top 10 suppliers. Over the past year, TCS has focused on growing and nurturing its workforce in numbers and diversity. TCS is one of the largest employers in the UK, with more than 23,000 employees, of which 30% are women, with 54 nationalities represented. TCS’ Employee Network of Networks initiative won Outstanding Diversity Network of the Year at the 2023 UK Women in IT awards. History TCS began life as Tata Computer Systems in 1968, launched as a division of Tata Sons, it became India’s first software services company. UK operations began in 1975 and in 2005, ‘Experience Certainty’ became TCS’ brand position, remaining the core brand identity for several years. In 2021 the brand evolved to reflect TCS’ role as a growth and transformation partner to the UK’s biggest brands and this was demonstrated in 2022, when TCS became the Official Title Partner of the London Marathon and the Official Technology Partner of the Jaguar TCS Racing Team. Recently, TCS has opened Pace PortTM London, a dedicated innovation hub in the heart of London. Product TCS works with over 200 of the nation’s bestknown and most-loved businesses including British Airways, Aviva, Sainsbury’s, Nationwide and Boots. However, the company’s success is not solely defined by its impressive list of clients, rather it is a testament to TCS’ established track record of delivering innovative technology solutions and IT consultancy. Throughout 2023, TCS secured numerous deal wins, including a £600m contract with Phoenix Group to transform its ‘ReAssure’ customer experience and operations using the TCS BaNCS™ based platform. TCS’ solution will help Phoenix Group transform its end-to-end customer service through self-service across channels and analytics to enhance customer satisfaction and retention. TCS has not only earned the trust of new clients but has nurtured and developed existing relationships. Last year, TCS celebrated a 15-year partnership with Legal & General in the UK. Furthermore, JLR recently selected TCS to transform its digital operations and in February 2024, Co-operative Group expanded its relationship with TCS to support its move to a cloud-first IT environment. Recent Developments In March 2024, TCS officially launched its stateof-the-art Pace PortTM London, a dedicated innovation hub that will help businesses accelerate digital transformation and bring innovation to life, at speed and scale. With its
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