UK Volume 22 Superbrands UK Vol.22 Tata Consultancy Services (TCS) continues to excel as a growth and transformation partner to some of the UK’s most-trusted businesses. The company is now the largest strategic information and technology (SITS) player by revenue in the UK and has been ranked number one in customer satisfaction by TechMarketView Market As TCS marks its 45th anniversary in the UK, it continues to build on its market presence, witnessing another year of impressive growth. With revenues of £2.64bn in 2020, the UK now represents TCS’ third largest market worldwide, accounting for over 15% of its global income. Despite the continued economic challenges posed by the Covid-19 pandemic, TCS has shown the resilience expected of an agile strategic partner, with a 16.3% increase, year-on-year, in revenue (Q1 FY22). With 30 existing offices across the UK and Ireland, this year TCS further expanded its operations with two new delivery centres in Letterkenny and Leamington Spa, alongside opening a new Threat Management Centre in Manchester, which will provide the world-leading cyber security services its clients have come to expect. TCS now has more than 200 partnerships with companies across the UK, including household names such as Boots, British Airways, M&G, and Marks & Spencer, alongside five of the top six tier one global investment banks and eight of the UK’s top 10 retailers. Product TCS’ success is not to be judged by its number of clients alone, but the trust and faith placed in the company to share and deliver on its growth and transformation beliefs. This year, TCS built on its 17-year partnership with Virgin Atlantic, leading the brand’s cloud-first digital transformation to better drive customer and employee experiences. TCS has also expanded its partnership with Royal London, the largest mutual life insurance, pensions, and investment company in the UK, to transform its pension platform and deliver market-leading services to its members and customers. Most importantly, however, TCS has allowed clients to look beyond its traditional products and services alone and adopt a purpose-led mindset. This includes collaborating with Sainsbury’s, one of the UK’s most trusted retailers, on a digital transformation journey. As well as modernising its legacy workflow platforms, TCS built on its 15-year partnership with the retailer, to transform its digital offerings amid the Covid-19 pandemic. As a result, its delivery capabilities increased nearly three-fold in a matter of months, and the company was able to continue to safely serve communities in the most challenging of circumstances. The success of these digital transformations has been down to the continued roll-out of TCS’ Secure Borderless Workspaces ™ . The SBWS model was introduced in order to promote adaptability and resilience across its global operations. The company is looking forward towards its ‘25 by 25 vision’, the aim of which is that by 2025, only 25% of the workforce will operate out of TCS facilities. The model is designed to ensure neither quality, nor timeliness of delivery are compromised, but rather allow organisations to better manage these challenging and accelerate their transformation. Nowhere was this more apparent than with its collaboration with Forth Ports, the leading UK port operator, where TCS deployed DynaPORT ™ , a one-stop digital terminal solution, throughout the national lockdown. As a result, it helped ensure the continuous supply of vital food, medicine and important resources during the pandemic and build resilience across Forth Ports’ supply chain for the years to come. Achievements In recognition of its excellence in customer service, Whitelane Research has awarded TCS the highest ranking in UK customer satisfaction for the sixth consecutive year, following an independent survey of leading enterprises. With an average customer rating of 83%, TCS scored significantly higher than the 72% industry average. Progress initiatives and remote working solutions also remain a central pillar of TCS’ workplace philosophy. Its longstanding belief in employee support and development has seen TCS ranked 50,000 people ran the London Marathon virtually in 2020 using TCS’ official race day app DID YOU KNOW?