UK Volume 21 Superbrands UK Annual Vol.21 Autoglass ® is a leading consumer and business automotive brand , providing vehicle glass repair , replacement and recalibration to more than one million motorists every year Market Autoglass ® is the UK’s favourite vehicle glass repair, replacement and recalibration specialist. Autoglass ® is part of Belron ® Group, which operates in 35 countries on six continents and served 18.2 million customers in 2019. Autoglass ® has the widest-reaching network in its field in the UK, with more than 1,000 technicians providing a world-class service to motorists. Windscreens play an integral role in modern automotive design and the average car in the UK car parc uses 15% more glass than 10 years ago. The windscreen is important for vehicle safety – its correct fitting and bonding can save lives. Windscreens now incorporate complex technologies such as cameras and sensors to enable Advanced Driver Assistance Systems (ADAS) that form part of the journey to autonomous driving, such as Autonomous Emergency Braking and Lane Departure Warnings. Autoglass ® is exceptional in the vehicle glass repair, replacement and recalibration market, as it has its own dedicated research and development team: Belron ® Technical – a network of innovators and thinkers, all focused on driving technical standards and developing innovations that break new ground to improve the service provided to its customers. Autoglass ® works with insurance, fleet and lease companies – large and small – across the full spectrum of industries. Autoglass ® handles the vehicle glass claims for eight of the top 10 motor insurance companies in the UK, providing a world-class service to policyholders demonstrated by its NPS score of 73 in 2019. The company has a dedicated specialist glazing division which repairs and replaces glass on everything from trains to combine harvesters, and a sister company, Autoglass ® BodyRepair, which offers a mobile bodyshop repair service. Product Autoglass ® exists to make a difference with real care. By providing exceptional customer service at every touchpoint and being an ambassador for road safety, Autoglass ® has become one of the UK’s most trusted service brands. The company operates a ‘Repair First’ philosophy, ensuring that, wherever possible, it will repair a chipped windscreen rather than replace it, a safe solution that saves time and money, as well as being better for the environment. If the damage is beyond repair, Autoglass ® will replace the glass. It only uses Original Equipment Manufacturer (OEM) standard glass, ensuring that each replacement windscreen is as good as the original. Autoglass ® is an industry leader in safety and champions the role that ADAS technology plays in improving driver safety. The recalibration service provided by Autoglass ® delivers a seamless customer journey with the glass replacement and recalibration happening at the same appointment. As well as being a far better customer journey, this eliminates any risk that may exist between the time of glass replacement and subsequent recalibration – including on-board diagnostic checks prior to the windscreen removal to understand if there are any existing faults to the vehicle. Achievements Autoglass ® has more than 80,000 customer reviews online with an average score of 4.4 out of five, the highest number of reviews from any UK-based vehicle glass repair and replacement specialist. A windscreen repair can be up to six times cheaper than a replacement DID YOU KNOW?