UK Volume 20 FedEx Superbrands UK Annual Vol.20 As the company moves forward, its teams are committed to delivering the same exceptional service customers would expect from both companies. Through the integration process, customers will start to see better coverage and greater global connectivity, as well as a broader selection of service options. Promotion Passion, commitment and excellence. FedEx believes that these are the factors that create success in sport and are also a winning formula in business. FedEx also believes that a connected world is a better world, and this belief guides everything it does, connecting even more people and possibilities, ‘one game-changing delivery at a time’. It’s this harmony between sport and FedEx that makes it a proud sponsor of the UEFA Europa League and the ATP World Tour, associations that are dedicated to the achievement of excellence. Brand Values FedEx’s team members have the can-do spirit that has made it one of the most admired and reputable companies in the world. That common culture is what makes FedEx uncommon. FedEx empowers team members to create innovative solutions that its customers depend on, support the communities in which it operates, and help FedEx work smarter and more sustainably. Throughout FedEx’s global operating companies, the first priority is a safe, inclusive and rewarding employee environment. One where its people have opportunities to grow and succeed. One that puts its team members first. One that strengthens its commitment to connect people and possibilities around the world. FedEx Express provides rapid, time-sensitive delivery to more than 220 countries and territories, linking more than 99% of the world’s GDP . Unmatched air route authorities and transportation infrastructure, combined with leading-edge information technologies, make FedEx Express the world’s largest express transportation company Market FedEx Corporation provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce, and business services. With annual revenues of US $65.5bn, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 425,000 team members to remain ‘absolutely, positively’ focused on safety, the highest ethical and professional standards, and the needs of its customers and communities. Product FedEx Express offers time-definite, door-to-door, customs-cleared international delivery solutions, using a global air-and-ground network to speed delivery. It can deliver a wide range of time- sensitive shipments, from urgent medical supplies, last-minute gifts and fragile scientific equipment, to bulky freight and dangerous goods. Each shipment sent with FedEx Express is scanned 17 times on average, to ensure that customers can track its location online 24 hours a day. In addition to the international product range offered by FedEx Express, FedEx UK provides customers with a wide range of options for domestic shipping. Within the UK this includes time-definite, next-day and Saturday delivery services. All services are supported by free and easy-to-use automation tools, allowing customers to schedule pick-ups and track their packages online. Achievements FedEx Express started life in 1973 as the brainchild of its founder Frederick W. Smith, CEO of FedEx Corp. Over the years it has amassed a long list of ‘firsts’. FedEx Express originated the overnight letter, was the first express transportation company dedicated to overnight package delivery, and the first to offer next-day delivery by 10.30am. It was also the first express company to offer a time-definite service for freight and the first in the industry to offer money-back guarantees and free proof of delivery. In 1983 Federal Express (as it was then known) made business history as the first US company to reach the US $1bn revenue landmark inside 10 years of start-up, unaided by mergers or acquisitions. In 1994 FedEx Express received ISO 9001 certification for all its worldwide operations, making it the first global express transportation company to receive simultaneous system-wide certification. This accreditation is still valid today. In January 2019, for the 19th consecutive year, FedEx was once again ranked among the most admired companies in the world, according to a survey published in FORTUNE magazine. Recent Developments Further to the FedEx acquisition of TNT in 2016, FedEx Express and TNT are now making good progress in coming together to offer new opportunities, a better service and stronger support. Integrating the world’s largest air express network and an unparalleled European road network will take time, but significant progress has already been made. FedEx is investing US $200m in more than 200 global communities Fy 2þ2þ to create opportunities and deliver positive change around the world DIDYOU KNOW? Brand History 1973 Federal Express establishes operations. 1980 s Regular scheduled flights to Europe begin and direct operations in Dubai and the United Arab Emirates are established. 2006 FedEx Corp. acquires UK-based ANC, to be run as a wholly owned subsidiary of FedEx Express EMEA. 2010 FedEx Express launches an important new connection between Asia and Europe. 2016 FedEx Corp. acquires TNT Express – the largest acquisition in FedEx history – expanding access in Europe, the Middle East and Africa, Asia Pacific, and the Americas. 2018 FedEx Corp. acquires P2P Mailing Limited, a leading provider of worldwide e-commerce transportation solutions, including unique last-mile delivery options.