Singapore Volume 12

7 4 | S U P E R B R A N D S V O L U M E X I I MARKET To be a Good Company, it is vital to look beyond profit, empower people and deliver on commitments. Tokio Marine Life Insurance Singapore (TMLS) is guided by these core tenets in all its endeavours. There has been a successful transformation of the Singapore life insurance business since the appointment of Christopher Teo as Chief Executive Officer. Under his visionary stewardship, the company has honed a sharp strategic focus on driving strong performance and people-centric culture. This has positioned TMLS for remarkable growth while closing the gaps in current work processes, achieving agility and scalability amidst this competitive landscape, and ultimately, improving service standards. Currently, TMLS is the 7th largest and Tier-1 insurance company in Singapore*. The alignment of strategy, solutions and culture has advanced TMLS’s standing in Singapore as a leading life insurer. The vision and mission that defines and guides the company set the foundation to nurture a firm commitment. The traits of customer-centricity, integrity and excellence underpin the company’s promise to be the go-to partner for all financial planning needs. *Source: Based on asset size (Insurance Asia Magazine, data from Monetary Authority of Singapore). ACHIEVEMENTS As the pandemic continues to disrupt almost every aspect of everyday lives, TMLS strives to embrace and exemplify positive values through heartfelt actions. TMLS is committed to care for customers, employees and stakeholders, as well as proactively support vulnerable communities and frontline heroes. With these missions in mind, the company launched the industry-first #goCare campaign at the end of January 2020. As the first life insurer in Singapore to provide a lump sum financial assistance benefit to policyholders in the fight against COVID-19, TMLS provided 24 policyholders with a lump sum benefit of S$5000 each. One of the policyholders, Miss Zhou, shared her experience, “Upon my confirmed diagnosis, I immediately went through with the medical treatment. My TMLS financial representative contacted me to share his concern about my health and informed me about my eligibility for this benefit. I am immensely thankful for his initiative and reactiveness, as this lump sum financial assistance gives me substantial relief to cover my expenses since I have taken no- pay leave to recover well.” Considering the evolving situation, TMLS extended further support to policyholders who faced financial hardship due to COVID-19. With the grace period extension of #goCare Deferred Premium Scheme, TMLS will take care of their long-term protection during this trying period. With the increasing economic strain experienced by many families due to the pandemic, TMLS hopes to play a part in supporting affected customers during this challenging time. Being another innovative first in the industry, #go2gether Enhanced Protection (and its upgraded version Plus) offered 24 months additional coverage for free, with the aim of protecting policyholders as they regain their footing in the post-pandemic world. With this, TMLS has received the Financial Services Award in Singapore Business Review’s International Business Awards 2020; Silver in the highly contended category of Excellence In CSR Strategy at the HR Excellence Awards 2020; and COVID Management Initiative of the Year (Life Insurance) at Singapore Business Review’s Management Excellence Awards 2020 for the innovative and industry-first #goCare campaign. As a veteran equipped with three decades of experience in the financial services industry, Chief Executive Officer Christopher Teo also won the highly coveted Executive of the Year (Life Insurance) accolade at Singapore Business Review’s Management Excellence Awards 2020, for his exemplary and exceptional leadership qualities. Looking beyond profit, TMLS is dedicated