MARKET Easy Coach transports approximately 1.2 million passengers annually within their network and their annual throughput for parcel and letter shipments is 1.3 million items. This is currently carried out by their 1,000-strong workforce. Public Intercity Transport Easy Coach’s core business runs a modern fleet of fully maintained buses that are replaced every three years. Easy Coach is the only operator with a strictly enforced timetable and standby buses in the event of a breakdown. Easy Coach’s customer base is middle-top end and their key attributes are quality pricing, security and safety. Other target markets are:- Courier Service Easy Coach’s efficient, reliable, timely and predictable passenger transport service also runs a fairly priced courier business that has inevitably acquired the same accolades. They have drop-off / collection points at selected branches in Naivas and a new upgraded collection/sending office at Head Office (Railways). Personalised Delivery Service In addition to Easy Coach’s Courier service, personalised delivery service is a variant service targeted at the busy executive. The potency of a product that delivers parcels to the doorstep in crowded and busy urban settings cannot be gainsaid. Contract Hire Easy Coach has the capacity to cater to highvolume transport needs on demand. This enables companies to avoid having to invest in coaches and guaranties them a professional well run service. Easy Coach, service long-term contracts for transporting groups of people such as company staff and students. Contract hires attractive to high-end corporations and institutions that seek dedicated professional staff transport, Schools that require reliable and inexpensive buses. Private Hire Easy Coach caters for individual groups or corporate private hires for meetings, seminars, weddings, funerals and excursions. Demand for quality transportation of passengers and courier services are on the increase. Easy Coach has positioned itself to benefit from this by enhancing service delivery. ACHIEVEMENTS Easy Coach’s commitment to quality and excellence in all spheres of operation has not gone unnoticed by casual observers and independent oversight bodies. Today, their cabinet is packed with accolades from government, peers, regulators and several local and transnational organisations. All these are a reaffirmation of their competence and peerless market leadership in the public transport segment in Kenya. Easy Coach has received multiple recognitions every year. 2022 - 2024 • Awarded Superbrand status 2018 • Commendation - Club 101 • Top tax compliant company in the transport sector - Kenya Revenue Authority 2017 • Employer of the Year – FKE 2016 • Best PSV Provider by National Road Safety Agency • QUDAL – Quality Medal Kenya – Highest level of Quality Service provider in Kenya • Nomination -FKE award 2015 • Best Buy Award Organization –Best price quality Award 2014 • Best PSV Provider by National Road Safety Agency 2012 • Best P.S.V. Provider - N.A.R.S.A. • National Road Safety Agency - N.A.R.S.A. • Best Customer Care Service Provider in East Africa - N.A.R.S.A. • Overall Bus Company - N.A.R.S.A. • Best Maintained Bus P.S.V. Bus Company In East Africa - N.A.R.S.A. • Best Maintained Passenger Awards -N.A.R.S.A. • Outstanding Customer Care Awards - N.A.R.S.A. • Kenya Top 100 Mid-Sized Company - K.P.M.G 2011 • Top Customer Care P.S.V. - N.A.R.S.A. 2010 • Best P.S.V. Service Provider - N.A.R.S.A. 2009 • Customer Care Service - N.A.R.S.A. • Grand Warrior Award - N.A.R.S.A. • National Customer Care Bus Company - N.A.R.S.A. • Best P.S.V. Bus Company - N.A.R.S.A. • Festival Friendship - N.A.R.S.A. 2008 • Grand Warrior Award - N.A.R.S.A. • Kenya Top 100 Club - Linus Gitahi, CEO, Nation Media 2007 • Overall Bus Company - N.A.R.S.A. • Commissioner General’s Commendation - K.R.A. • Best Maintained Bus Company - N.A.R.S.A. 2006 • K.R.A. Commissioner Commendation - K.R.A. • Grand Warrior Award - N.A.R.S.A. • Best Maintained Bus Company - N.A.R.S.A. 2005 • East Africa Road Safety Awards Best Maintained (P.S.V.) of the year • National Road Safety Awards Outstanding Customer Care Bus Company • National Road Safety Awards-Grand Warrior Award • Road Safety Award, Best Bus Operator - Ministry of Transport • East Africa Road Safety Awards E.A. Grand Warrior Awards 2004 • Grand Overall Awards • Corporate Social Responsibility (CSR) Programs Conscious of their responsibilities as a good corporate citizen, Easy Coach believes that the pursuit of profit must never be at the expense of our environment or the people who live in it. They have committed themselves to practices that conserve the environment and keep a tight lid on pollution. They work hand in hand with Rotarian in Nairobi by providing personalised transport for the patients to and from their paces eye clinics in synergy / operating venues. A lot of Easy Coach’s CSR portfolio is geared towards engendering a culture of road safety in Kenya, an area in which Easy Coach have remained peerless and have designed police “Stop” signs again in conjunction with NTSA.They have also financed a number of seminars on road safety in Kisumu and Western Kenya. HISTORY Set up in December 2003, Azym Dossa, the Founder and Managing Director realised the need for reliable safe transport within the region. 46
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