MARKET Emergency Plus Medical Services (E-Plus) is the leading private pre-hospital care and ambulance services provider in the East Africa region; operating on a commercial and corporate social responsibility (CSR) basis in Kenya with an estimated market share of 75%. E-Plus is an ISO 9001:2015 certified company and a four time Superbrands awarded winner in Emergency Medical Services (2017-18, 2019-20, 2020-22, 2022-2024). The company offers air and ground ambulance services and evacuations to a wide range of clientele which include; annual memberships subscription for individuals and families, estates, malls, corporates and schools. E-Plus provides inter-facility transfers, medical escorts, home-based care services, sale of first aid-kits and a virtual medical consultation platform through eDoc. In addition, it partners with county governments on a public-private contractual basis to provide advanced emergency medical services on their behalf. E-Plus boasts of a fleet of 128 fully equipped state-of-the-art ambulances manned by highly qualified paramedics experienced in pre-hospital care operating in over 97 stations across the 47 counties, enabling it to maintain its position as the region’s emergency medical services market leader. E-Plus’s mandate is to save lives within the shortest time of response; hence it’s brand tagline, “Time Is Life!”The vision is to be a regionally recognised leader for responsive, superior quality emergency medical and trauma response services. This is achieved through two strategic themes; service delivery, growth and sustainability. ACHIEVEMENTS E-Plus’s greatest pride is the provision of efficient top quality emergency services to all emergency cases living to its promise, “Saving Lives!”.The company’s commitment to quality provision of prehospital care has not gone unnoticed, achieving a number of ‘firsts’ in the business. 2022 • Superbrands status (2022-2024) • Operationalised E-Plus Tanzania • 1st Runners Up, Award of excellence in Response to COVID-19, Quality Kenyan Healthcare Awards 2021 • Superbrands status (2021-2022) • Contracted by the FIA 2021 African Rally Championship Series (ARC) for Standby ambulance and ground Emergency Medical Evacuation services. 2020 • The only EMS provider to partner with the government in carrying out COVID-19 evacuations countrywide due to its huge investment in advanced pre-hospital medical equipment. • The first ground ambulance service provider to acquire portable isolation chambers to reduce the risk of infection from COVID-19 and any other infectious diseases during evacuations. • Superbrands Status (2020-2021) • Launched a telemedicine platform, e-Doc • E-Plus’s MD Susan Ng’ong’a, won the best C-Suite executive in the National Diversity and Recognition (DIAR) Awards. 2019 • Superbrands Status (2019-2020) • Participated in Top 100 Small Business Award. Surpassed the requirement and recommended for graduation to club 101. 2018 • Superbrands Status (2019-2020) • Attained ISO 2009:2015 Certification being the only Emergency Medical Services Provider in East Africa with this Award. • The Best EMT Team in the National First Aid Competitions. • Best EMT Team in Fire and Emergency Medical Services Symposium and Competition. 2017 • Superbrands Status (2017-2018) • Association of Kenya Insurers 9th Annual Road Safety Award . 2016 • Achieved a record 33,000 medical emergencies responded to. 2015 • Pioneered and influenced the policy development for Emergency Medical Services (EMS) in Kenya. 2014 • Gained a large geographical coverage HISTORY E-Plus was founded on 23rd March 2010 in Kenya, Africa. It is a commercial company fully owned by Kenya Red Cross Society (KRCS), with the mandate to provide ambulance and pre-hospital care services. The concept of E-Plus was born from a tragedy in 2006, when a senior staff of Kenya Red Cross Society was involved in an accident in the upper eastern region of Isiolo County. Kenya Red Cross Society staff had excellent medical coverage that included air evacuation. However, when the insurer was called at the time of the accident they could not respond as it was past 6pm.The only option was to use its own ambulance that was an urban vehicle and not equipped, to drive to Isiolo County.This one event triggered the idea of a basic life support ambulance. However, it took three years for this to be a reality. In 2009, with the help of the International Federation of Red Cross and Red Crescent Societies (IFRC), the design for a BLS ambulance, adhering to global standards, became a reality. A section of the KRCS senior management team was involved in the process of its design and development. In 2010, E-Plus was launched with the purchase of five state-of-the-art (equipped to international standards) BLS ambulances thus making it the largest privately owned ambulance service provider in Kenya. In February 2016, Emergency Plus Medical Services (E-Plus) launched air evacuation services and has since then carried out several air evacuations across the country. Today, it boasts of a fleet of 128 state-of-the-art ambulances. A staff of over 300, working in different parts of the country. E-Plus provides its services on a commercial basis as well as under corporate social responsibility (CSR), in fulfilment of the mission and mandate of KRCS. PRODUCT When people think of E-Plus they automatically think of state-of-the-art, lifesaving ambulances that are available 24 hours in every part of the country. What they don’t realise, is that in addition to that, E-Plus also provides: first aid kits, training, air evacuations, home based care services, long term contracting for special projects, field support/ escort and most recently, the eDoc platform — a virtual medical consultation platform, as well as an e-Pharmacy where patients can have their prescriptions delivered to their specific locations. A) MEMBERSHIP PACKAGES • Unlimited 24hour ambulance services • Treatment and stabilisation on site • Transfer to the nearest hospital of your choice i. Family Membership: 24hour emergency rescue services for up to six family members in Kenya. 44
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